Delete your account

XChat staff accounts sign in with a phone number. To permanently delete your account and the personal data linked to it, enter that phone number below. No login is required.

When we process your request, we permanently remove:

• Your user profile — name, phone number, email (if any), and avatar
• Your login credentials, OTP records, and device push tokens
• Your workspace memberships and personal preferences/settings
• Your presence, activity, and assignment history tied to your account

XChat is a shared team inbox. Customer conversations, orders, and tickets belong to the merchant’s business, not to an individual staff account. If you are a staff member, deleting your account removes you and your personal data, but the business’s customer records remain with the workspace owner as their business records.

If you are the workspace owner and want the entire workspace and all of its customer data erased, say so in your request (or email us) and we will delete the whole workspace.

We may keep a minimal record required by law (for example, invoices/payment records) for the period the law requires, after which it is deleted too.

Requests are processed within 30 days. We may contact you on the number provided to confirm the request before deleting, so that no one can delete an account that isn’t theirs.

You can also email hello@selorax.io from any address with your phone number. See our Privacy Policy for how we handle your data.